Who can attend the retreats?

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Any adult can attend. We welcome everyone and are committed to treating all guests with equal respect.

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Are the retreats suitable for wheelchair users?

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Yes. All our venues have accessible facilities, and every session can be experienced by wheelchair users. Please tell us about any access requirements when booking so that we can make appropriate arrangements.

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Is my payment secure?

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Yes. We use Stripe Payments. Stripe are the payment processor of choice for the likes of Amazon, Google, Shopify, Airbnb, Salesforce, and Uber. They hold the highest level of certification: Stripe is certified as a PCI-DSS Level 1 Service Provider. This is the most stringent security standard in the payments industry.

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Who are the practitioners?

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Practitioners vary according to the location and their availability. Please enquire about your preferred date, and we will tell you which practitioners are currently scheduled to attend. Practitioners may occasionally change.

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If I need to cancel, will I receive a refund?

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If you cancel more than 14 days before the retreat, you will receive a refund. If you cancel within 14 days of the retreat or do not attend, we may offer you a place on an alternative retreat instead.

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If you cancel a retreat, will I receive a refund?

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We rely on third parties, including practitioners and venues. If we cancel a retreat because of circumstances beyond our reasonable control, such as practitioner illness or cancellation by the venue, we will offer you a place on an alternative retreat.

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Can I bring a child?

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Our retreats are intended for adults. In some circumstances, we may agree to allow a person under 18 to attend when accompanied by their parent or legal guardian. This must be agreed with us in advance. We cannot adapt session content or accept responsibility for supervising or caring for a child.

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Can I bring my dog?

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Assistance dogs are welcome. We are unable to accommodate other animals.

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Can my carer attend free of charge?

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Please contact us before booking if you need a carer or personal assistant to accompany you. We will discuss your requirements and confirm whether a complimentary place is available.

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Can you accommodate allergies and dietary intolerances?

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Yes. After booking, you will receive an email asking about any allergies, intolerances or other dietary requirements. Please provide full and accurate details so that we can make appropriate arrangements with the venue. Although we will take reasonable care, we cannot guarantee an allergen-free environment.

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Will the retreat improve a specific health issue?

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Many people report enjoying or benefiting from the day, but individual experiences vary. We do not claim that a one-day retreat will treat, cure or improve any particular physical or mental health condition.

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Can I speak to the practitioners about ongoing one-to-one support?

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Yes. You are welcome to discuss this with them. Depending on their services and availability, they may be able to offer ongoing one-to-one support. Any arrangement would be made directly with the practitioner and would be separate from the retreat.

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Should I attend a retreat or receive holistic treatments instead of seeking medical attention?

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No. Our retreats and holistic practices are not substitutes for professional medical advice, diagnosis or treatment. They may be used alongside appropriate medical care to support your general wellbeing. Always seek advice from a qualified healthcare professional about a health concern, and never delay urgent medical attention.

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Can the sessions change?

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We intend to deliver the sessions as advertised. Very occasionally, circumstances such as practitioner illness or unavailability may require us to change some sessions at short notice. Where this happens, we will aim to provide a suitable alternative session or practitioner.

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Other questions

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Please use the contact form below or email us at info@lumenvia.co.uk.